Terms and Conditions 2017-10-19T09:55:20+00:00

These terms and conditions shall not be varied except by agreement in writing by both parties.

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Boudoir

Shoots are available to women/men and couples aged 20 years and over. Clients in themselves are confirming they are over the age of 18 by booking a boudoir shoot. Tracey my ask at any time to see proof of age for younger looking clients. Tracey may decline a shoot if she is not satisfied, if requested, with proof of age document. 

Family children and newborn shoots.

Family shoots are available to up to 10 people. If your party is bigger please let Tracey know in advance. A child who is being photographed must be accompanied by and adult. If you or your child is feeling unwell please reschedule. If you or your baby/child has any medical condition please let Tracey know before the shoot starts. If you use any products within the premises you do not hold Tracey O’Neill New Generation Portraits responsible for any adverse reaction.  The studio is a working studio and there will be equipment on the floor. Please take care while in the studio. You agree to  manage your children’s behaviour while on the premises. 

Please be aware that the studio is on the first floor.

Vouchers must be paid for fully in advance. They are non transferable and have no cash value. The vouchers are valid for 6 months from date of purchase only.

A minimum non refundable £30 booking fee is required to secure your appointment. (Value of the deposit changes with differnt shoots). The remaining balance will be paid  prior or on the day of the shoot. In an event of no attendance or cancellation in less than 5 days prior your booking fee will be forfeit and can not be used to re book a shoot.  

If you need to cancel your shoot indefinitely. Your booking fee is non refundable. If you need to reschedule your shoot, please give Tracey O’Neill as much time as possible to book you in.  A minimum of 5 working days (unless otherwise agreed) your booking fee is forfeit. In the event of sickness, Tracey will try her best to fill your appointment or make alternative arrangements to save loss of booking fees where possible. Makeup artists and hairdressers are independant of Tracey O’Neill New Generation Portraits. They may contact you for a deposit for their services if booked. Please see their terms and conditions. Tracey O’Neill is not to be held responsible for any other independant company / sole trader working on her premises. 

A certain amount of time is allocated for each shoot. Shoots can not be down graded after a date and shoot time have been booked.

If you book a stylist you are not permitted to cancel her services at a later date. Stylists may contact you independantly for a deposit to secure their booking. Any payment /deposit arrangement are between you and the makeup artist/ hairdresser. Not Tracey O’Neill New Generation Portraits.

Shoot guests if required are no more than one person aged 18 or over. Tracey would rather it was a closed set for boudoir as not to make the client or herself uncomfortable. One pair of eyes is often enough. Guests are welcome to wait in the reception.

A choice of set/s with your package. Set choices need to be submitted  2 days prior to your shoot. If you dont choose a set. Tracey will choose the set/ sets for you which will not be changeable on the day. Tracey reserves the right to change sets without notice. 

You agree to return to the studio for your viewing/ordering session roughly 1-2 weeks after your shoot. You understand that there is no facility for an on line gallery.

Tracey’s image pricing includes initial retouching. Any further retouching will be at an extra charge. Further retouching will be agreed prior to any work being carried out.  All retouching will be agreed satisfactory  with the client once applied. All conformation by the client is final.

All products ordered must be paid for in advance or with a 25% deposit. The remainder of the balance is due no later than 30 days, 60 days or 90 days after order is submitted depending on the agreed length of term. Remainder is to be paid in full before collection can be made. Orders are final and can not be changed at a later date. Your order is a service to your personal specifications. This product could not be sold onto another customer if you changed your mind. As such you are committing to buy the ordered products. You do not have the right to a cooling off period.

Photographic labs are used to print Tracey’s images, producing as accurate results as possible. Colours, saturation contrast etc may differ from labs, printing equipment and what you view from computer screen to another screen. Tracey O’Neill, New Generation Portraits can not be held responsible for this.

Time scale for production are an estimate only. Tracey will do her best to meet your dead line. She can not be held responsible for any delays incurred due to photographic suppliers, printers, labs turn around, postal strike, force mayeure or delays which are out of her control.

Items if needing to be shipped with be posted recorded delivery/ signed for. A signature will be required. She can not be held responsible for late deliveries and subsequent loss or damage due to shipping problems out of her control.

In the unlikely event that you wish to return your product due to damage or defective upon arrival at the given address. You are entitled to return your products, which must be received by Tracey with in 7 days of you receiving them for exchange (excluding digital imaging). Please notify Tracey by phone or email and return to below address via recorded delivery. You must provide proof of postage. If faulty Tracey will replace your product as soon as possible. If you return a product that is not faulty Tracey will reserve the right not to return the product to you.

Returns address.

The Old Shippon,
Poulton Hall, Poulton Road,
Spital, The Wirral,
CH63 9LN

Tracey will not use any images without the clients verbal or written permission. 

Any text or images stored on her website or otherwise remains the copyright of Tracey O’Neill New Generation Portraits. As such they are protected by the Copyright and design act 1988. They remain the property of Tracey O’Neill  aka Tracey Gyllenship at all times.

The client will receive a print license with their usb on request if needed.

Clients are not permitted to sell on the images for loss or gain. The client is permitted to print for personal use only from the usb. Further usage must be negotiated with Tracey O’Neill. Copying a print without Tracey O’Neills permission is against the law and will be dealt with accordingly.

Prices, products and service information is subject to change without notice. If you booked a package before a price change. You will be charged the package cost at the time of booking. Deposits hold the packages/products at that dates price.

In the unlikely event of total photographic failure or cancellation of this contract by Tracey O’Neill/the client or in any other circumstances, the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential loss.

Tracey O’Neill shall not be held responsible for loss of data (due to forces beyond her control) ,costs, damages, claims and other liabilities which arise as a result of any delay or any non delivery, or missed  delivery due to circumstances beyond her or any  of her products suppliers reasonable control. (including ,but not limited to illness, fire, injury, power cut, power outage, lightning, explosion, disorder,flood, Industrial dispute, sabotage and weather conditions).

In the unlikely event of Tracey cancelling your shoot due to illness or injury, you will be offered the option of a shoot at a later date or a full refund of monies paid.